Leased line
Designed for businesses requiring highly efficient internet services, DFi’s CustomLine service is the reference for your business communications.
Exclusively managed by Dfi, this service simultaneously allows rapid data transmission and downloading, with no restrictions linked to other providers. The service offers a global « business solution », from planning to the daily upkeep of your connection. CustomLine is recommended for intensive use of the internet, requiring optimal quality and guaranteed availability with a backup solution and an emergency access in case of problems.
If the internet is a strategic resource for your business and a factor of competitiveness for your services, opt for a new and more efficient internet access with CustomLine and its options.
Why choose the CustomLine ?
To benefit from the advantages of a professional high quality service :
- Permanent connection – unlimited duration and unlimited volume of data exchanged
- Data security thanks to our powerful protection tools (firewall, antivirus, etc)
- Permanent availability provided by the backup chosen and the access to technical assistance
- Share your applications remotely and in real time thanks to the convergence of voice, data and images (IP telephony, video conferencing, etc)
- Scalable configuration personalised according to your dynamics and your needs
- Technical support available (office hours or 24x7x365)
- Installation without problem within the delivery times agreed (maximum 4 weeks)
To ensure the availability and performances of :
- Your electronic exchanges without delays (emails)
- Your critical applications, such as online commerce, online banking, online media, management software (ERP, CRM, SAV, etc.), etc.
To permit and guarantee :
- Your collaborative space by simultaneous access of your subsidiaries and remote sites to the company network
- Administration of your marketing, financial and accounting data bases
- Main features
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- Upstream capacity of 3 x 1 Gb/s with numerous interconnections
- ON-NET copper connection, or fiber up to 100Mb/s
- Remote ADSL, SDSL, VDSL, and FO connections all over Switzerland
- Available bandwidth in Mb/s : 2, 4, 6, 8, 10 up to 100Mb/s
- Unlimited traffic, unlimited number of users
- Fixed monthly values
- Routing equipment (not mandatory)
- Fixed IP addresses
- On-line statistics with 5-minute samples and 12-month history
- ON-NET availability > 99.999% annually
- Service Level Agreement SLA
- Primary and secondary domain name services (DNS)
- Technical support quality, during office hours or 24/7/365
- Service Level Agreement (SLA)
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SLA CUSTOM LINE Speed 2-100 Mb/s Availability Typically 99.9% Penalties *Yes, only in cases of prolonged outage and at request of clientService management ProactiveSupport Mon - Thu 8h30 - 17h30
Fri 8h30 – 17hService repair 365 x 24 Equipment failure Exchange within 8 hours, working days, Canton of GenevaGlobal network management Proactive
365 x 24Proactive means that DFi constantly monitors this service and is immediately aware of any failures.
DFi intervenes 365 days a year and 24 hour a day to correct failures of both network and equipment.
* For each period of unavailability of 12 consecutive hours, 1/30 of the monthly subscription. - Service options
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- SSL-VPN, remote access for travelers or teleworkers
Secure authentication service allowing easy remote access to company applications. - IT-managed firewall
Access security management service, including material, installation, configuration and equipment maintenance. - Private network
Extension of the internal network on several sites (subsidiaries), allowing access to the company data, through encrypted transmissions, only to authorized users.
- SSL-VPN, remote access for travelers or teleworkers
