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Internet Access Comparison Chart
Internet Access Comparison Chart
Comparison Chart Internet Connections
| DSL | DSL SLA | FTTH | FTTH SLA | LEASED LINE | |
| Speeds: Download/Upload |
ADSL 1000/100 5000/500 VDSL 10 000/1000 20 000/5000 30 000/3000 |
VDSL 4000/4000 6000/6000 8000/8000 20 000/5000 10 000/ 10 000 |
20/2 - 30/3 50/5 - 50/10 100/10 - 100/20 20/20 Mb/s |
Symmetrical speeds 50 - 100 Mb/s |
Symmetrical speeds 2-100 Mb/s |
| Availability | Best effort (98.0% with Bandwidth SLA option) |
98.0% Bandwidth SLA option INCLUDED  |
Best effort | 99.8% | 99.9% |
| Bandwidth |
Best effort (Guaranteed* with Bandwidth SLA option) |
Guaranteed* Bandwidth SLA option INCLUDED |
Best effort (priority for FTTH 20/20) |
Priority |
Guaranteed* |
| Telephone support |
Mon-Thu 8:30 am - 5:30 pm
Friday 8:30 am - 5:00 pm
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| Penalties | No | No | No | No | Yes, only in case of prolonged outage and at request of client. |
| Service Management |
Reactive | Reactive | Reactive | Reactive | Proactive ** |
| Equipement failure |
n/a | n/a | n/a | Exchange within 8 hours,working days, Canton of Geneva. |
Exchange within 8 hours,working days, Canton of Geneva. |
| Service repair | Mon-Thu 8:30 am - 5:30 pm Friday 8:30 am - 5:00 pm |
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No guarantees of intervention With troubleshooting SLA option : Resolution within 8hours in 80% of cases |
Resolution within 8hours in 80% of cases |
No guarantees of intervention With Availabity SLA option : |
Availability SLA INCLUDED No impact: Backup circuit independent from fiber access |
365d x 24h | |
| Global network management |
Proactive** 365d x 24h | ||||
| Time lag for start of service |
7 to 20 working days |
7 working days |
7 working days |
7 working days |
20 working days |
| Availables options (appart modems and safety) | |||||
| Troubleshooting SLA | 150.-/month |
INCLUDED |
120.-/month (Availability SLA) |
INCLUDED |
INCLUDED |
| Bandwidth SLA | Pay option |
INCLUDED |
Pay option |
INCLUDED |
INCLUDED |
| Fixed IP | Pay option | Pay option | Pay option |
Pay option |
8 Included |
| Naked line | 15.-/month (not available for ADSL 1000/100) |
n/a |
n/a |
n/a |
n/a |
| MONTHLY PRICE |
From CHF 34.- | From CHF 450.- | From CHF 65.- | From CHF 1200.- | From CHF 490.- |
| View offer | View offer | View offer | View offer | Voir offre | |
* The bandwidth is guaranteed on the Internet speed access available
** Proactive means that DFi constantly monitors this service and is immediately aware of any failures. DFi intervenes 365 days a year and 24 hour a day to correct failures of both network and equipment
** Proactive means that DFi constantly monitors this service and is immediately aware of any failures. DFi intervenes 365 days a year and 24 hour a day to correct failures of both network and equipment
